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Effective Date: May 2026  ·  FindExperience™  ·  222 Smit Street, Braamfontein, Johannesburg

Please read these Terms and Conditions carefully before enrolling. By making payment or signing an enrolment form, you confirm that you have read, understood, and agreed to these terms in full.

1. Definitions

"Company" means FindExperience™, a trademark and trading entity operating under the commercial authority and ownership of CultureTech Holdings, a South African registered company. For the purposes of these Terms and all related agreements, all rights, obligations, and references to "the Company" refer solely to the FindExperience™ trading entity and its operations. FindExperience™ operates as an independent brand; however, legal and commercial authority is vested in CultureTech Holdings as the trademark proprietor.
"Participant" means any individual who enrols in a FindExperience™ programme.
"Programme" means the structured work experience placement offered by FindExperience™.
"Partner Business" means any business that hosts a Participant on a project.
"Programme Tier" means any paid tier: Career Audit, Foundation Programme, Professional Programme, or Prestige Programme.
"CPA" means the Consumer Protection Act 68 of 2008.
"POPIA" means the Protection of Personal Information Act 4 of 2013.

2. Nature of the Programme

FindExperience™ facilitates placement of Participants on real projects within Partner Businesses for the purpose of building practical work experience, a professional portfolio, and documented credentials.

The Company commits that all projects are genuine work tasks for real Partner Businesses. We do not provide fabricated or simulated work experience.

3. Enrolment & Agreement

A binding agreement is formed when: (a) the Participant submits an enrolment form; (b) the Company confirms acceptance in writing; and (c) the Participant makes payment of the required deposit or full fee. No placement is confirmed until payment has cleared.

4. Fees, Payment & Refunds

All fees are quoted in South African Rand (ZAR). A minimum 50% deposit is required before any placement commences. Payment plans are available subject to a separate Payment Plan Agreement. The Participant remains liable for the full fee regardless of whether they complete the Programme.

Refunds are NOT issued for change of mind, failure to complete projects, dissatisfaction with the Partner Business assigned, or failure to secure employment after completing the Programme.

5. Participant Obligations

By enrolling, the Participant agrees to: complete all deliverables to a professional standard; conduct themselves professionally with Partner Businesses and mentors; communicate proactively if unable to meet commitments; not misrepresent or exaggerate their Programme participation on CVs or applications; respect the confidentiality of Partner Business information; and not engage in conduct that damages the Company's or Partner Business's reputation.

6. Company Obligations

The Company commits to: making reasonable efforts to place each Participant on a suitable project within 30 days of confirmed enrolment; providing mentorship as described in the relevant Programme; issuing a Reference Letter, Portfolio, and Digital Certificate upon successful completion; and treating all personal information in accordance with POPIA.

7. Intellectual Property

Work produced by the Participant for a Partner Business belongs to that Partner Business unless otherwise agreed in writing. All Company materials, frameworks, and branding remain the exclusive intellectual property of FindExperience™.

8. Confidentiality

Participants may be exposed to confidential Partner Business information during the Programme. The Participant agrees to keep all such information strictly confidential during and after the Programme, not disclose it to any third party, and sign a separate NDA if required by a Partner Business.

9. Limitation of Liability

To the maximum extent permitted by South African law, the Company's total liability to any Participant shall not exceed the total fees paid for the relevant Programme. The Company is not liable for any indirect, consequential, or special damages including loss of employment opportunity, loss of income, or reputational harm.

10. Termination

The Company may terminate a Participant's enrolment immediately and without refund for breach of these Terms, dishonest or unethical conduct, abusive behaviour toward any representative or Partner Business, failure to make payment, or providing false information during enrolment.

11. Dispute Resolution

Disputes must first be raised in writing. The parties will attempt good-faith resolution within 14 days. If unresolved, disputes may be referred to mediation, arbitration, or the National Consumer Commission in terms of the CPA. These Terms are governed by the laws of the Republic of South Africa.

12. Force Majeure

The Company is not liable for failure to perform due to circumstances beyond its reasonable control, including natural disasters, pandemic, civil unrest, load shedding, or acts of government.

13. Contact

FindExperience™ · 222 Smit Street, Braamfontein, Johannesburg
Email: bookings@findexperience.co.za · WhatsApp: 071 599 3456

© 2026 FindExperience™. All rights reserved. These terms were last updated May 2026.

Effective Date: May 2026  ·  Aligned with POPIA (Protection of Personal Information Act 4 of 2013)

This Privacy Policy explains how FindExperience™ collects, uses, stores, shares, and protects your personal information. By using our services or website, you consent to the practices described in this policy.

1. Who We Are (Responsible Party)

FindExperience™, is the Responsible Party for personal information collected through our website, enrolment process, and Programme delivery. All enquiries: bookings@findexperience.co.za.

2. What Personal Information We Collect

We collect: Identity information (name, date of birth, ID number); Contact information (email, phone, address); Educational information (qualifications, institution); Professional information (CV, work history, skills); Financial information (payment records — no full card data stored); Programme information (project performance, completion status); Technical information (IP address, browser, pages visited); and Communications (emails and WhatsApp messages).

3. How We Collect Your Information

We collect information through: enrolment forms; consultation bookings and intake calls; email and WhatsApp correspondence; our website through cookies and analytics; and third parties such as referral partners where you have given consent.

4. Why We Use Your Information

We process your information to: administer your Programme enrolment (contractual necessity); match you to a suitable Partner Business project; issue your Reference Letter, Portfolio, and Certificate; process payments; send Programme updates; send marketing communications (with your consent); improve our services; and comply with legal obligations.

5. Who We Share Your Information With

We do not sell your personal information. We share your information only with: Partner Businesses (for project placement purposes — bound by confidentiality obligations); trusted service providers such as payment processors and hosting providers (bound by data processing agreements); legal or regulatory authorities if required by law; and in the event of a business transfer, the acquiring entity.

6. How We Protect Your Information

We implement technical and organisational security measures including: password-protected and encrypted systems; restricted access on a need-to-know basis; secure email protocols; and regular security reviews. No internet transmission is 100% secure, but we take all reasonable steps to protect your data.

7. How Long We Keep Your Information

Enrolment and Programme records: 5 years after completion. Financial records: 5 years (tax law). Reference Letters issued: 7 years. Marketing consent: until withdrawn. Website analytics: 12 months rolling. After the applicable period, data is securely deleted or anonymised.

8. Your Rights Under POPIA

You have the right to: access the personal information we hold about you; correct inaccurate information; request deletion subject to legal retention obligations; object to direct marketing; withdraw consent at any time; and complain to the Information Regulator of South Africa (inforeg@justice.gov.za). To exercise your rights, email bookings@findexperience.co.za. We respond within 30 days.

9. Cookies

Our website uses essential cookies (required for functionality), analytics cookies (to understand usage), and marketing cookies (only with your consent). You may disable cookies in your browser settings, though this may affect website functionality.

10. Direct Marketing

We will only send marketing communications with your consent. Every communication includes an easy unsubscribe option. You may withdraw consent at any time by emailing bookings@findexperience.co.za.

11. Children's Privacy

Our services are for individuals aged 18 and over. We do not knowingly collect information from minors. If you believe we have done so, contact us immediately and we will delete it promptly.

12. Contact Our Information Officer

FindExperience™ · 222 Smit Street, Braamfontein, Johannesburg
Email: bookings@findexperience.co.za · WhatsApp: 071 599 3456

© 2026 FindExperience™. All rights reserved. This policy was last updated May 2026.